This Privacy Policy describes how elvinostep.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Data Controller

For the purposes of applicable data protection laws, including the UK GDPR and EU GDPR where relevant, elvinostep is the brand name of the store. We may operate customer support services and designated return handling facilities in the United Kingdom to support customer service operations.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@elvinostep.com or by mail using the details provided below:

• Email: support@elvinostep.com
• Tel: +44 7957 596741
• Address: 3 Gladstone Mews, London NW2 6JR, United Kingdom

Customer Service Hours (GMT)

• Mon – Fri: 9:00 AM – 6:00 PM

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Personal Information collected: name, billing address, shipping address, payment information (including email address, and phone number).

Note: “Payment information” may be processed by our payment service providers. Contact information such as email address and phone number may be collected to communicate with you about your order, delivery, and customer support.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We also encrypt customer information in our database so that customers' name and address is never stored in plain text. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. Please contact us if you have any questions about security on our Web site.

Please note: Security measures may vary depending on the systems and service providers used (for example, Shopify and payment processors). We apply reasonable administrative, technical, and physical safeguards designed to protect Personal Information, but no method is guaranteed to be 100% secure.

We accept payments via PayPal and major Credit/Debit Cards. Your payment information is processed securely. To pay for your order, its privacy policy and security practices will apply to your information. We encourage you to read that privacy policy before providing your information.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

Legal bases (UK/EU)

Where the UK GDPR or EU GDPR applies, we process Personal Information on the following legal bases: (1) to perform a contract with you (e.g., to process and deliver your order), (2) our legitimate interests (e.g., improving the Site, preventing fraud, customer support), (3) compliance with legal obligations, and (4) your consent where required (e.g., certain marketing cookies or email marketing, where applicable).

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at  https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:  

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  https://optout.aboutads.info/.

Using Personal Information

-Fulfill your order
-Send you an order confirmation
-Send you requested product or service information
-Send product updates or warranty information
-Respond to customer service requests
-Administer your account
-Respond to your questions and concerns
-Information Sharing
-We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

The following “enterprise / white-labeled campaign” section applies only if elvinostep explicitly runs a dedicated corporate or enterprise order program on the Site. If you do not participate in such a program, this section does not apply to you.

If you participate in a white-labeled enterprise campaign (identified by the enterprise having their logo in the top left of the campaign, as opposed to the elvinostep logo) we may share your name, email address, and order breakdown of size and quantity with the enterprise customers for the purposes of continued contact. This information is encrypted on the elvinostep database and is only decrypted to send to the enterprise client securely. After this has been completed, the plain-text data is purged from the elvinostep server. To opt out of this marketing, please contact the white-labeled enterprise customer.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:
As required by law such as to comply with a subpoena or similar legal process.
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If elvinostep is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
To any other third party with your prior consent to do so.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. 

Cookies and Other Tracking Technologies

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. We use another company to place cookies on your computer to collect non-personal information to compile aggregated statistics for us about visitors to our site.

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash