Warranty Policy

At elvinostep, we focus on providing practical footwear designed for everyday use. We take product quality seriously and aim to offer a clear and transparent warranty policy to support your purchase.

This warranty policy explains the coverage, exclusions, and process for warranty claims.

1. Limited Warranty Coverage

elvinostep provides a limited warranty covering manufacturing defects for a period of 30 days from the date of purchase.

This warranty applies to defects in materials or workmanship that occur under normal and intended use of the footwear.

2. Warranty Claims

If you believe your product has a manufacturing defect, please contact our Customer Support team using the details below.

Email: support@elvinostep.com

Warranty claims must be submitted within the warranty period.
Proof of purchase (such as an order number or receipt) is required to process your claim.

3. Warranty Exclusions

This limited warranty does not cover issues resulting from:

Normal wear and tear, including sole wear, surface scuffing, or color fading
Improper use, accidents, or misuse
Failure to follow basic care or usage instructions
Modifications, alterations, or repairs performed by unauthorized third parties
Damage caused by external factors beyond normal daily use

4. Warranty Resolution

Once a warranty claim is received, our team may request additional information, such as photographs or a brief description of the issue, to assess the claim.

If the issue is confirmed to be covered under this warranty, elvinostep may, at its discretion:

Repair the product
Replace the product with the same or a comparable item
Issue a refund for the original purchase price

5. Warranty Limitations

Elvinostep‘s responsibility under this warranty is limited strictly to repair, replacement, or refund of the product purchase price.

We do not accept liability for indirect, incidental, or consequential damages resulting from the use of the product.

6. Contact Information

For warranty-related enquiries or to initiate a claim, please contact our Customer Support team using the details below.

• Email: support@elvinostep.com
• Tel: +44 7957 596741
• Address: 3 Gladstone Mews, London NW2 6JR, United Kingdom

Customer Service Hours (GMT)

• Mon – Fri: 9:00 AM – 6:00 PM

Response Time: Within 1 business day